Shipping + Returns

Shipping Policy

Aqua Hair Extensions will ship all orders placed before 3 PM EST on the same business day.

Orders received after 3 PM EST will be shipped the following business day.

Please note that business days refer to Monday – Friday and exclude holidays and weekends. Orders placed on Friday for overnight service will be received on Monday (unless Saturday delivery is requested).

Shipping Options:

  • Overnight AM: Next Business Day by 10:30 AM 
  • Overnight Standard: Next Business Day by 8:00 PM 
  • 2 Days Standard: 2nd business day by 8:00 PM 
  • 2 Days AM: 2nd business day by 10:30 AM 
  • Ground: 3-5 business days by 8:00 PM

Please note: 

COVID, 

On rare occasions, due to weather conditions, mechanical delays, etc., there will be times when FedEx will not be able to deliver your package on time. Aqua Hair Extensions can not issue refunds for shipping charges associated with delayed orders.

Please contact us and we'll make FedEx aware of any issues there may be with your package on your behalf. However, we cannot refund any shipment charges as a result of their inability to deliver on time.

Free Shipping:

To qualify for free Ground shipping, your order total after discounts must equal $150 or greater. Subject to change at any time without notice. 

Order Changes:

If you need to change or cancel your order, call us at 1 (866) 638-3312 as soon as possible on the same day you placed the order. We will do our best to modify the order before it ships. Orders that were already shipped can’t be changed.

Returns:

All returns/exchanges must be authorized and returned to Aqua Hair Extensions within 30 days of the order’s ship date.

Please call our office at 1 (866) 638-3312 and notify us that you would like to return or exchange an order.

A copy of the packing slip/invoice should be included in the return order. All returned items must be in new condition and original packaging. We can’t issue credit for returned items that were altered or not in a saleable condition.

As of July 1, 2018, all returns are for store credit only. Store Credit never expires and can be used at any time.

Unless the product is defective or the wrong item was shipped, the salon/hairstylist is responsible for shipping charges to and from Aqua Hair Extensions.

Attn: Returns
Aqua Hair Extensions
4350 Oakes Road #503
Davie, FL 33314

In the case of an exchanged order, we will ship the new items after receiving and inspecting the original order. After the items in your order pass inspection, a new order will be shipped 3-4 business days after the date your original package was received. The salon/hairstylist is responsible for shipping charges to and from Aqua Hair Extensions.

 

Lost or Damaged Packages:

Please check your current tracking information for your package. If the package tracking shows an error or a return to us, please call us 1 (866) 638-3312, and a customer service representative will assist you in the matter.

We do not offer free product replacements or refunds for Lost Packages. The only assistance we can offer is to contact FedEx on your behalf so they can assist you in finding the package. You must contact us immediately in order for FedEx to assist us in this matter. 

Defective Products:

Any application of hair color, toners, purple shampoos, or chemical treatments on Aqua Hair Extensions will prohibit returns and exchange requests.

Any other product alteration or using a non-Aqua Hair Extensions product or accessory (e.g., not using Aqua Hair Extensions Express Remover, Re-Tape Tabs, Aqua Shampoo or Aqua Conditioner) will prohibit returns and exchange requests.

For any complaint, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was a factory defect or misuse of the product by the user.

Defective Product Claims Procedure:

1) Stylist fills out defective product claim form. 

2) Aqua Hair Extensions reviews form and contacts stylist.

3) Stylist returns at least 50% of the defective hair for inspection. 

4) Aqua Hair Extensions evaluates hair and contacts stylist for next steps. This process takes 3-7 business days depending on shipping and timing.