What does a Comfortable Extension consultation look like?
When meeting a new client it’s a great time to guess expectations and create a goal together. It can be nerve wracking for both of you though. If you are anything like me it happens! Those nerves can creep in even after years of meeting new people and literally being an expert at what you are doing. If thats ever you, whats helpful is creating a plan and flow to the service. Your client might experience this too if this is the first time meeting. That’s why building trust and fully hearing and listening is so important.
Here’s where to start
Your appointment starts before they even get there. Depending on where and how you do your booking you have already had an interaction or somebody at your salon has interacted with the client to set up the appointment. Hopefully you can get some info over the phone of what they are looking for. That’s why it’s a great idea to have a set of questions prepared for your front desk or for your online booking system to ask specifically related to extensions in addition to contact and scheduling information.
Here’s a few:
Have you had extensions before? If yes what kind/ tell me more.
Do you want the same kind or are you open to other kinds?
Do you currently like your hair color? If not do you have a goal in mind?
This will give you a brief idea of what to expect and to already know ahead of going into the consultation. If you have this information memorized and are able to recite it back to your client it will help build trust.
They walk in the door
Creating a comfortable space takes a couple extra steps. When your client arrives offer them a drink snacks even hand them your color ring if they don’t want a drink or snacks. Having something to hold and fidget with helps ease peoples mind without even noticing. Let them get comfortable before asking too many questions. I recommend sitting down with them and being at eye level asking the following questions:
What is your lifestyle like? ( do they go to the gym, play sports, change their hair color a lot)
This will give an idea of what at home care will be.
You asked at scheduling if they’ve had extensions before . Now expand on that ask about the experience and what they liked and didn’t like. This will give space for you to make suggestions on what method you think would be best for them.
Educate your client on what you think would be best for them. Talk about the different methods you offer and if you have visual examples to show them it will help your client understand more. If you have the different types of hair on hand show your client. That’s a bonus! It’s always a good idea to have a back stock of hair. You can show your client the difference between a Q- weft and a machine weft and talk about it would feel different on the head.
After going through all the questions and deciding what they need talk about pricing. Always let them know the total of the first appointment, deposit needed to book the appointment (which should include cost of hair and cost of your time needed to book). Then go over how much a maintenance appointment is going to be when they come back. If they get color done make sure you go over those details too.
After you both agree on what color and type of extension to use you can give them a paper copy of your expectations as far as aftercare and what products you recommend and what you went over during your consultation.
We recommend having your client sign that as a waiver for you to keep as well as a copy for them. Make sure you include any other policies your salon has like a cancellation policy and explain what it is so expectations are clear from the start.
At the end be sure to end the conversation with excitement and share any contact information your client might not know about like your social platforms you post on. Creating another space to connect on and build the relationship. If you make your clients feel important they will think you are important and want to stay with you because you are knowledgeable, confident, and kind.